Frequently Asked Questions

Dealership Frequently Asked Questions

We Answer Your Questions at Willowbrook Kia Today!

It can be hard to try to decide what model you are excited about. With so many great resources, and so many options, we know that car buying, or servicing can be a tough choice to make. Deciding which dealership to work with throughout all of these processes is another choice that you will want to put a lot of consideration into. With that being said, we urge you to check out all that we have to offer, and to look into the answers to some of our most frequently asked questions. This will give you a better idea of who we are, how we can help, and just how committed we are to putting you first!

Your Questions, Answered!

We wanted to take a moment to answer some of your most popular questions, and to help you make the best decisions for your lifestyle. With that being said, we have compiled a few question and answer sessions in the details below for you to refer to. If your questions aren't answered, then feel free to give us a call!

New Inventory

What if I can't find what I'm looking for?

If you aren't able to find what you're looking for within our new inventory, then we urge you to reach out to one of our sales people and discuss the options. We are willing to move mountains to ensure that you get the product that is right for you.

Who can I talk to about buying a new car?

You can talk to our incredible sales staff. With our sales experts, you will be able to get access to a truly impressive vehicle selection, and can get the tips and tricks that you need to have successful experience. We will work with you to find out what kind of model is the best fit, and then get you a competitive price on that vehicle.

Pre-Owned Inventory

How can I know that the vehicle is in good condition?

When you work with us, we will always be clear and straight with you. We will never beat around the bush, and always help you to weigh the many options that you have when buying a pre-owned model. Many of our pre-owned models have low mileage, and lots of life still left in them. With access to so much, it can really make sense to buy a pre-owned vehicle.

What is the difference between pre-owned and certified pre-owned?

When you buy a pre-owned model, you are taking a minor risk. Pre-owned vehicles do not come with any type of warranty, and do offer the possibility that they may not work for you as long as you need them to. With a certified pre-owned model, you are getting a vehicle that has been through a series of intense testing to better ensure that it is ready to take on the road ahead. The difference between the two essentially boils down to peace of mind.


What types of services do you offer?

We offer a huge selection of impressive services for you to check out! We are the place to turn to if you need a bit of routine maintenance such as a tire rotation, oil change, state inspection or battery replacement, as well as the place to consider if you need some more serious vehicle attention.

How can I book an appointment?

Booking and appointment with us is truly easy! When it comes to booking an appointment, you can head to our easy to use online appointment form. With this form, you can fill out a few details on what you may be experiencing with your vehicle, and then turn to us for a time frame that works best. We work around your busy lifestyle.


How can I order the parts I need?

Ordering parts is easy! We have a very helpful online parts ordering form that you can utilize to get the parts that you need. With this form, you will have no trouble at all locking in the right parts, or letting us know what kind of parts that we should keep in stock for the future. As soon as your parts are ready, we will alert you and you can come pick them up!

Where do you get your parts from?

We only offer the highest quality parts. Our parts come straight from the Kia OEM, meaning that all of the parts are perfectly made to fit your vehicle. Utilizing our parts is a great way to ensure that your vehicle can last longer and perform better.


How can I know if I am pre-approved?

Getting pre-approved is easy, and we will let you know if you have been pre-approved as soon as it happens!

What will a finance application do?

The finance application allows you to really expedite the buying process. With this application, you can skip the line and get pre-approved all from the comfort of your own home. You can also spend much less time in our dealership stressing over financials when you utilize this application.


Why should I buy from Willowbrook Kia?

We don't mean to brag, but the combination of our incredible service, financial experts, state of the art service center and vast inventories make us one of the best places to turn to throughout the car buying process.

If you have any other questions, we urge you to reach out to us today!

How Can We Help?

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  1. Willowbrook Kia

    7335 S Kingery Hwy
    Willowbrook, IL 60527

    • Sales: 630-986-5192
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Get in Touch

  • Contact our Sales Department at: 630-986-5192
  • Monday9:00AM - 8:00PM
  • Tuesday9:00AM - 8:00PM
  • Wednesday9:00AM - 8:00PM
  • Thursday9:00AM - 8:00PM
  • Friday9:00AM - 8:00PM
  • Saturday9:00AM - 5:00PM
  • SundayClosed